HomeAdvisor reviews from contractors, counted

If you’re a homeowner, the 3.8 stars are about the pros. This page is for the pros.

HomeAdvisor’s pro side is now Angi Leads, and its recent contractor reviews are almost all one star. The top complaints are leads that are fake or never asked for anything, leads sent to several pros, charges after cancelling, and fees to leave. The few who like it lean on the profile and its reviews, plus fast follow-up, not the paid leads.

Below are the counts, the dates, the FTC order in plain words, and how the class action actually ended, so you can judge it yourself.

Itai BenistyFounder, Smarter ContractorNovember 2, 20269 min read

The owner of a bathroom remodeling company, in a work apron and tool belt, standing in a freshly finished bathroom and reading something on her phone with a doubtful look

3.8 and 1.9

HomeAdvisor's two Trustpilot scores: the homeowner page, and the pro page now called Angi Leads (October 2026)

9 of 9

contractors among HomeAdvisor's recent Trustpilot reviews gave one star (34 shown, February 2025 to October 2026)

April 2025

the month the contractors' class action ended, dismissed by agreement, terms not public

The public scorecard

3.8 or 1.9?

Why HomeAdvisor shows 3.8 stars and 1.9 stars at the same time.

Look HomeAdvisor up on Trustpilot and the page with its name on it scores 3.8. That’s the page for homeadvisor.com, and most of its 22,679 reviews are homeowners thanking the pro they hired.

The contractors are next door, on the page Trustpilot lists as Angi Leads, formerly HomeAdvisor Pro. That one scores 1.9. Most of its 37,261 reviews are old homeowner five-stars, but the newest are all contractor one-stars. Same company, two pages, two very different moods.

The BBB grade is just as easy to misread. HomeAdvisor’s Denver profile shows an A+, but it isn’t accredited, it carries a Pattern of Complaints alert that leads with contractors, and the BBB says reviews don’t count toward the letter at all.

HomeAdvisor in 2026

What you’re signing up for: HomeAdvisor is Angi now.

HomeAdvisor started as ServiceMagic, took the HomeAdvisor name in 2012, merged with Angie’s List in 2017, and the parent company became Angi Inc. in 2021, per its history.

The pro site still sells

pro.homeadvisor.com still says you control your budget and lead preferences. It shows no price anywhere.

The sign-up is Angi's

Its Join link opens a sign-up page titled Angi for Pros, which asks for your ZIP code or a phone call.

The last official price

The FTC's 2023 order: pros generally paid a $287.99 yearly membership plus a fee for each lead.

So “should I try HomeAdvisor or Angi?” isn’t really a choice anymore. It’s one checkout with two doors. How Angi charges today is in how much Angi charges for leads, and the newest contractor reviews of the combined product are counted in Angi Leads reviews from contractors.

What they complain about

HomeAdvisor reviews for contractors: fake leads then, fake leads now.

We counted contractor voices in four places, each person once per complaint, homeowners left out. The counts are floors.

The HomeAdvisor years, mostly 2013 to 2019

Fake, dead or never-requested leads
About 55
The same lead sent to several pros
About 43

Of about 229 commenters on Handyman Startup’s HomeAdvisor review, most writing in 2019 or earlier.

Recent reviews, 9 contractors

Charged without consent or after cancelling
3
Fake or worthless leads
3
Profile kept up after leaving
2
Sales calls
2
A fee to cancel
1

The contractors among the 34 recent reviews Trustpilot shows on HomeAdvisor’s page (of 65 in the last 12 months), dated February 2025 to October 2026, read 26 October 2026. All nine gave one star.

Fake leads
“five out of six leads were fake”
Trustpilot, November 2025
Exit fee
“35% of the contract to cancel”
Trustpilot, November 2025
Shared leads
“as many as 7”
a contractor told three would get his lead, June 2017
A remodeler
“a lot of dollars in bad leads just to get good leads”
a design-build remodeler, JLC, July 2018

One complaint is HomeAdvisor’s own: profiles that stay online after a contractor leaves. Two of the nine recent reviewers say it, and so does the class action below.

HomeAdvisor’s own words, to the BBB in 2022

Pros must accept an Agreement to Key Terms
Project leads are not guaranteed jobs
Standard leads are automatically deemed accepted, toward a monthly spend target
Pros are charged whether or not the lead converts

From HomeAdvisor’s reply of 25 May 2022, published in the BBB complaint alert (archived copy of 2 March 2026).

The fine print

A lot of the anger is written into the terms.

When the BBB asked about a pattern of contractor complaints, HomeAdvisor answered with its terms. Leads count as accepted on their own, and you pay whether or not anyone hires you.

Today those leads run through Angi’s credit rules: a bad number, the wrong area or a duplicate can be credited if you called within 24 hours and aren’t on an annual plan. A homeowner who never answers, or is still collecting quotes, can’t.

Reading the terms first doesn’t change the leads. It does change how surprised you are by the bill, which is worth something on a Tuesday.

Want us to check what your leads really cost per signed job?

We’ll look at your leads, your cost per appointment and your follow-up, and tell you straight what we’d change.

Yes, take a look

What the FTC’s complaint alleged, and what the order bans

Alleged
false or unsupported claims about the quality and source of its leads, since at least mid-2014
Alleged
leads promised to match a pro's services and area, when many didn't
Alleged
job rates from its leads much higher than it could back up
Banned
saying leads are ready to hire, or calling paid products free

Source: FTC press release on the proposed order, 23 January 2023, reopened 26 October 2026.

The FTC order

What the FTC said about HomeAdvisor, in plain words.

In January 2023 the FTC issued a proposed order requiring HomeAdvisor to pay up to $7.2 million, after a 2022 complaint about how it sold leads to pros. HomeAdvisor agreed to it, the FTC finalized it that April, and what follows are the FTC’s allegations, not a court ruling.

Read the allegations next to the review counts above and they line up almost row for row: leads that weren’t what they claimed, leads outside the pro’s area or trade, and jobs that didn’t follow. Contractors had been saying it in the comments for years. The order put it on letterhead.

The class action

Is there a HomeAdvisor lawsuit? There was, and it’s over.

Contractors on Trustpilot were still asking in September and October 2026 whether a class action exists. Here’s the whole thing, from the court docket and news coverage.

19 July 2016
Airquip v. HomeAdvisor is filed in federal court in Colorado.
Source: the court docket
February 2020
About 1,300 contractors seek to join, per local news. HomeAdvisor denies wrongdoing.
Source: 6abc Action News
January 2024
The judge refuses class status on the bogus-lead claims and grants it on profiles kept online for former members.
Source: Law360
4 April 2025
Both sides agree to dismiss the case with prejudice. No public settlement figure.
Source: the court docket

A related case, Costello against HomeAdvisor, closed the same day. If you were a member and want to know where you stand, that’s a question for your own lawyer, not a blog. What the record shows is simple: the court never certified a class on the bad-lead claims, and no settlement terms are public.

Who it works for

The contractors who like HomeAdvisor mostly like the profile.

The good reviews are real and few, maybe 10 to 15 of the 229 commenters, plus a handful elsewhere. Almost every one comes with a habit or a caveat.

The listing, not the leads.
Two of the ten remodelers JLC quoted in 2018 liked it as a place homeowners read their reviews. One kept the yearly membership and turned the paid leads off.
A real sales process.
One commenter says the leads paid off only once a dedicated salesperson worked them (July 2017).
Filling slow weeks.
On Alignable, a contractor says it fills in the gaps in the schedule. Not the backbone of it.
It used to be better.
About nine commenters say it worked in the early years, then stopped.

Sources: JLC, Handyman Startup’s comments and Alignable. None of the positive voices was a kitchen or bath remodeler talking about big jobs.

Ask before you sign anything

Is this month to month or 12 months, in writing?
What does it cost to cancel early, in writing?
How many other pros get each request?
Do leads count as accepted automatically?
What happens to my profile if I leave?

For remodelers

Is HomeAdvisor worth it for a kitchen and bath remodeler?

Usually not as the main source. On a $30,000 to $80,000 kitchen or bath, a lead sent to several pros is a long race, not a quick sale.

The numbers contractors quote say the same. One on Alignable said it took 20 appointments to close one HomeAdvisor lead. A remodeler’s whole year is decided by close rate, and that’s the number a shared lead eats first.

Every other place a remodeler can get leads, scored the same way, is in contractor leads, every source ranked, and the platforms one by one are in sites like Thumbtack, ranked for remodelers.

“He focuses on actually getting qualified appointments on the calendar rather than just sending us a bunch of leads. There's no overpromising or BS.”

Alex Evans, design-build, kitchen and bath. Trustpilot, September 2026

Straight answers

The questions contractors ask about HomeAdvisor.

Is HomeAdvisor legit for contractors?

HomeAdvisor is a real service owned by Angi Inc., and some contractors make it work. Its recent contractor reviews are mostly negative: the pro page, now called Angi Leads, scores 1.9 on Trustpilot, and all 9 contractors among the recent reviews on HomeAdvisor's own page gave one star.

Is HomeAdvisor the same as Angi Leads?

Yes. The FTC's 2023 order says HomeAdvisor also does business as Angi Leads and HomeAdvisor Powered by Angi, and the Join link on HomeAdvisor's pro site opens a sign-up page titled Angi for Pros.

Why does HomeAdvisor have good reviews if contractors dislike it?

The 3.8 on Trustpilot belongs to homeadvisor.com, where most reviews are homeowners praising the pro they hired. The contractor reviews live on the Angi Leads page, which scores 1.9.

How much does HomeAdvisor charge contractors?

HomeAdvisor publishes no price today. The last official figure is the FTC's 2023 description: an annual membership of $287.99 plus a fee for each lead.

Was HomeAdvisor sued by contractors?

Yes. Airquip against HomeAdvisor was filed in 2016. In January 2024 the court refused class status on the bogus-lead claims, and on 4 April 2025 the parties agreed to dismiss it. No settlement figure is public.

Can you get a refund for a bad HomeAdvisor lead?

Leads now run through Angi's rules: credit for bad contact details, the wrong area, the wrong service or a duplicate, if you called within 24 hours, the lead is under 45 days old and you're not on an annual plan. A homeowner who never answers or is still shopping isn't credited, and credits go toward future leads, not cash.

Itai Benisty

Founder, Smarter Contractor. Runs the ads, the qualifying and the booking for kitchen and bath remodelers, one per market.

See your numbers first

A shared lead is a race. A booked appointment is a homeowner expecting you.

We handle the whole process: ads on your own account, the reply in 30 seconds, the qualifying, the booking and the reminders, for one remodeler per market. How it works is on remodeling leads, booked as qualified appointments. Answer a few quick questions and I’ll tell you whether your market is open.

1/7

What type of jobs are you looking to book more of?

Tip: press 1 to 4 to answer.

Sources

Trustpilot and the App Store were read on 26 October 2026. The BBB blocked direct reading, so its numbers come from archived copies, dated in the list. The court dates are from the federal docket. Comments from 2019 and earlier are labelled as the HomeAdvisor years, not as today.